Need some help with your order or got a burning question that you need answered? See below our Frequently Asked Questions. If you still can't find an answer, you can contact us anytime.
PRODUCT
What materials are your gymwear products made of?
Our gymwear products are crafted from high-quality, performance-driven materials such as moisture-wicking fabrics, stretchy spandex blends, and breathable meshes. Each product is designed to offer comfort, support, and durability for your workouts.
Are your sports bottoms suitable for all types of workouts?
Yes, our sports bottoms are designed to cater to a variety of physical activities and matching sets are available. They are made with flexible, durable materials that provide comfort and support for any type of workout. We design all of our gym leggings to be multi-purpose, so they’re all squat proof, stretchy yet sculpted and sweat proof, so you can power through any kind of workout with the support of your leggings.
Do your products come with a warranty?
Yes, we stand behind the quality of our products. If you experience any issues with your purchase, please contact our customer service team for assistance. We're here to help ensure your satisfaction with every purchase.
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.
Is it safe to make payments on your website?
Yes, we take the security of your payment information very seriously. Our website uses encrypted SSL technology to ensure that your personal and financial information is protected during the checkout process.
Do you offer installment payment options?
Yes, we offer installment payment options through select payment providers. Please check the checkout page for available options and terms.
Do you store my payment information?
No, we do not store your payment information on our servers. All payment transactions are processed securely through our payment gateway providers, who adhere to strict security standards to protect your information.
Can I change or cancel my order after payment?
Once your order has been placed and payment has been processed, changes or cancellations may not be possible. However, if you need assistance with your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
DELIVERY
How long does shipping take?
Shipping times vary depending on the shipping method selected. Standard shipping typically takes 3-5 days.
can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.
RETURNS
what is your return policy?
Our return policy allows for returns within 14 days of purchase for a full refund or exchange. Items must be unworn, unwashed, and in their original condition. Please refer to our return policy for detailed instructions and eligibility criteria.
What if my item is damaged or defective?
If your item is damaged or defective, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to return the item for a refund or exchange.
Do you offer refunds to the original payment method?
Yes, refunds are typically issued to the original payment method used for the purchase. If you paid with a credit card, the refund will be credited back to the same card. If you paid with PayPal or another payment method, the refund will be processed accordingly.
Clothing Care & Washing Instructions
Read The Care Label
Before tossing your gear into the wash, take a moment to check the care label. Understanding the symbols and instructions will prevent any mishaps during laundry.
Wash Your Clothes Inside Out
For a thorough clean, flip your clothes inside out before washing. This simple step helps remove sweat, dead skin cells, and bacteria.
Wash at Low or Cold Temperatures
Save energy and preserve your gear by washing at 30°C or below whenever possible. High heat can be harsh on fabrics and waste energy.
Avoid The Tumble Drier
To prolong the lifespan of your sportswear, skip the tumble dryer. Air dry your gear to maintain elasticity, logos, and prints for longer. Plus, it's more eco-friendly!